Tread Networks

0800 612 2923
Quality IT Advice

Support Prices

Network design TREADnetworks Fixed Price IT Support Schemes

For a set monthly fee you will have full access to our dedicated team of professional and qualified IT support engineers. They will be available to deal with all your IT needs.
Our support package gives you the option to choose the right SLA (Service Level Agreement) for your business. This will establish a fixed monthly cost for your IT overheads, giving you greater control of your company's IT expenditure.

Our support service gives you the flexibility to completely or partly outsource your IT department at a fraction of the cost to employing your own.

                  
Bronze
Silver
Gold
   
Support Hours
Mon to Fri
09:00 – 17:30
Mon to Fri
09:00 – 17:30
Mon to Fri
09:00 – 17:30
   
PC SLA
8 hours
4 hours
2 hours
   
Server SLA
8 hours
4 hours
2 hours
   
PC & Network Audit
Yes
Yes
Yes
   
Unlimited Remote Support
Yes
Yes
Yes
   
Monthly Server Checks
No
Yes
Yes

IT project management Individually tailored schemes are available upon request.

TREADnetworks "PAY AS YOU GO" IT Support Schemes

The PAYG (Pay-As-You-Go) scheme is set out into 6 cost-effective bands. Bands should be selected according to your anticipated annual usage.
The selected band entitles your company to a set number of units; one unit is equal to fifteen minutes of time.
Support hours under the PAYG scheme are available from Monday to Friday 09.00 – 17.30 (Excluding UK public holidays). If Support is required outside of these hours it is subject to prior arrangement.

Band
No.of Units
Hours
A
80
20
B
160
40
C
320
80
D
480
120
E
640
160
F
800
200

Clients can use these units for on-site, remote and telephone support, training, or e-mail support. Any on-site visit will use a minimum of eight units for the first hour and four units per hour thereafter.

Monday – Friday 9.00am - 5.30pm
IT consultancy
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